Shipping policy

Last updated: October 16, 2026

At AUREA, we believe a thoughtful shopping experience should extend from the moment you place your order to the moment it arrives.

Below, you'll find everything you need to know about shipping, delivery, and order tracking.

United States Shipping

We offer standard shipping to customers in the United States.

Standard Shipping: $10 USD

Estimated delivery: 3–5 business days after dispatch

Delivery estimates begin once your order has shipped and do not include order processing time.

Please note that delivery times are estimates, not guarantees. Actual delivery may vary depending on your location, carrier operations, weather conditions, and other circumstances.

Order Processing

Orders are processed on business days, excluding weekends and public holidays.

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking details, when available.

Processing times may vary depending on product availability and order volume.

International Shipping

AUREA also offers international shipping to selected destinations.

Available shipping methods, delivery estimates, and applicable shipping charges are displayed at checkout based on your delivery address and the products in your order.

International shipping availability may vary by product and destination. If your address is not eligible for delivery, you may not be able to complete checkout.

Customs, Duties & Taxes

International orders may be subject to import duties, customs fees, local taxes, or carrier handling charges, depending on the destination.

Any applicable charges collected by AUREA will be displayed during checkout.

If duties or import taxes are not collected at checkout, additional charges may be payable to customs authorities or the delivery carrier before or upon delivery.

Unless expressly stated otherwise at checkout, these additional charges are the customer's responsibility, subject to applicable consumer protection laws.

Customs clearance procedures may also affect delivery times.

Order Tracking

Once your order ships, we'll send a confirmation email containing your tracking information, when available.

Please allow some time for the carrier to update tracking details after dispatch.

If you have questions about your shipment, our team will be happy to assist.

Shipping Addresses

Please review your shipping information carefully before completing your purchase.

If you notice an error in your delivery address, contact us as soon as possible at contact@aureaselected.com.

We will do our best to accommodate address corrections before dispatch. Once an order has shipped, changes may no longer be possible.

Delayed, Lost or Damaged Orders

We want every AUREA order to arrive safely and in excellent condition.

If your shipment is significantly delayed, lost, damaged, or arrives with an incorrect item, please contact us at contact@aureaselected.com.

Include your order number and a brief description of the issue. For damaged or incorrect items, photographs may help us resolve the matter more quickly.

Our team will investigate the issue and work toward an appropriate resolution in accordance with applicable consumer protection laws.

Order Changes & Cancellations

If you need to modify or cancel an order, please contact us as soon as possible.

We will do our best to accommodate requests before dispatch, although changes cannot always be guaranteed.

Once an order has shipped, modifications may no longer be possible.

For information about returns and refunds, please review our Return & Refund Policy.

Need Assistance?

We're here to help.

For questions about shipping, delivery, or an existing order, contact our customer care team at contact@aureaselected.com.

Thank you for choosing AUREA.